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You bought a vacation home and are graciously willing to share it with strangers. You want to maximize the potential revenue but where do you start? 

Now that you have decided to enter the property management business, you have to consider whether or not you have the time and energy available to spend on maintaining your property, cleaning, marketing, answering guest questions, and so forth. It is a full-time job managing a property.  Partnering with a management company is often the best choice for vacation rental homeowners. But who do you choose? There are hundreds of companies vying for your attention. There are some touting the benefits of their national size. They represent massive numbers of cabins, condos, chalets, and cottages with their call centers located outside of the Smoky Mountains. We believe going too big and outside the market is the wrong choice. In contrast, we are confident that our sophisticated, talented, local team is your absolute best choice.

 

Eden Crest Vacation Rentals is a full-service vacation rental company that has provided exceptional cabin rentals and service to the Great Smoky Mountains of Tennessee visitors since 2004. 

We are committed to serving the needs of our vacation homeowners and guests.  Building lifetime relationships, one person at a time, is the foundation of how we operate. We are vested in our cabin owner’s success and have a unique business model that is unlike any other in town. We take the fiduciary responsibility our partnering property owners entrust in us very seriously. We also use the most cutting-edge technology so that our service, quality, and marketing are always stellar.

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The benefits of investing in income producing property are numerous. Here are just a few examples:

  • Income generated by a rental property can help offset the cost of a mortgage and other operational overhead, while the property still produces future revenue through appreciation and strong tax advantages.
  • In the Smoky Mountains region of east Tennessee, rental cabins have proven to be lucrative investments when pursued with careful planning and attention to the prevailing market.
  • Sevier County, Tennessee, is primarily a tourist economy and the mountain culture is heavily marketed, making vacation rental homes extremely popular.
  • A substantial segment of visitors prefers the advantages of a single home over multiple motel rooms, for essentially the same dollar.
  • The average nightly rate on an overnight rental cabin far exceeds the nightly average for a property on a long-term lease.
  • A cabin or chalet offers you the convenience of a vacation home away from home without incurring additional lodging costs on your part.
  • A rental cabin can be placed into a rental management program, sparing you the burden of providing your own staffing, management, bookkeeping, maintenance and marketing.

The management of your property affects the income, maintenance, and long term rentability. The results you are looking for are directly tied to the sales and marketing team working for you, the maintenance personnel assembled to insure your property receives the best care, and the housekeeping staff enlisted to make sure a high standard of cleanliness is found. While we all know perfection is impossible, it is what we strive for daily.

We are committed to excellence for every property owner represented by Eden Crest. We understand how vital these components are to the continued success of your income property. Because we only represent a limited number of up-market vacation homes, every owner on the program receives personal attention. We have no desire to be the largest Property Management company in the Smoky Mountains, just the best.

Eden Crest Vacation Rentals is a full-service vacation rental company for not only our guests but for our owners as well. We treat each vacation home as if we personally owned them and were going to spend our vacation in them. We are vested in your success. Unlike other companies, we have an entire team working for you. Our team services include:

  • Maintenance
  • Housekeeping
  • Reservations
  • Marketing
  • Owner Liaison
  • IT

Before a cabin comes onto our management it must meet certain requirements. As such we feel it is important that the cabins we represent are maintained at their best. Preventative maintenance is a critically important element that we take very seriously. Our maintenance team provides the best care in preventative measures to try and limit the need for repairs by keeping your property in its best condition possible.

When problems do arise, we are quick to resolve them so that we can keep damages to a minimum. Communication with our owner partners is important to us all. If a major repair issue arises and costs are anticipated to exceed $150, we will contact you to discuss the available options, so that you can make the final decision on how you would like to proceed.  We handle minor issues on your behalf and document any charges on your monthly statement. For a low monthly maintenance fee many items are handled at no additional charges. Changing filters, basic bulbs, assisting guests with remotes are just a few of the many monthly services that we provide at no charge. By acting quickly, this enables us to avoid damages from becoming worse with delay and to also maintain our ability to provide exceptional customer service and maximize an owner’s rental income.

We provide unparalleled cleaning to all our cabins. Each cabin is cleaned by a team of cleaners and then revisited by inspectors before being released to a guest. Our reputation for cleaning and friendly service on internet review sites is exceptional.

“All our vacation planners are locals in the area.”

Our reservation team is unlike any other in Sevierville, Pigeon Forge and Gatlinburg. Our Vacation Planners understand the importance of customer service-related sales techniques. Their ability to convert calls into reservations is due to their personable and friendly rapport with guests that enables each guest to sincerely recognize that we care about them and their vacation. There is no greater sales and service team in all of East Tennessee!

Our marketing team prioritizes maximizing return on investment by investing strategically in promoting the Eden Crest brand and your cabin. Unlike other companies that rely on luck, we actively adapt and refine our marketing efforts to maintain a strong market presence. Our dedicated team includes an in-house designer, a Web Master, and a Marketing Director, all working to ensure effective placement.

We aggressively market each property across 100+ online platforms, including Airbnb, VRBO/HomeAway (Premier Partner), TripAdvisor, FlipKey, Red Awning, and Google Vacations. Additionally, we partner with a channel that converts credit card points into reservations. We’re among a select few in the Smoky Mountains authorized to list on Marriott Hotels and Villas, allowing us to deliver exceptional income for our owners.

Our advanced technology ensures dynamic pricing, similar to airline fares, continuously optimizing your cabin’s rates compared to similar properties on platforms like Airbnb and HomeAway. Rates adjust every 30 minutes in response to demand fluctuations, ensuring you receive the best possible income from each booking.

We understand the importance of maintaining a web presence that is functional and user-friendly. Our IT department works to maintain the management systems, server and internet links so that we are working at the best functionality possible. Our equipment and property management systems are the most highly recommended and effective in the industry.

At Eden Crest, we believe in a team approach rather than a single point of contact. Each owner receives an Owner Liaison and contact information for the entire management team. This ensures that you can always reach someone capable of addressing your concerns and questions. We view our relationship as a partnership.

Here are just a few reasons why partnering with us benefits you:

  • Superior Customer Service: Exceptional service provided to all our valued guests.
  • Stellar Reputation: Numerous repeat visitors and excellent relationships with current owners.
  • Preventative Maintenance Program: Ensures each property remains in superb condition.
  • 24/7 Guest Service: Available to assist guests anytime.
  • Strict Cleaning Standards: Enforced for all properties.
  • User-Friendly Website: Easy to navigate for seamless user experience.
  • Aggressive Marketing Programs: Enhance visibility and bookings.
  • Proven Rental Histories: Available for your review.
  • In-House Group Events Coordinator and Wedding Planner: Increase group sales revenue year after year.

We are confident you’ll be completely satisfied when you choose Eden Crest Vacation Rentals to market and manage your vacation home. Contact us today to discuss your property and explore all that Eden Crest has to offer.

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