MINIMUM STAY:

We have a two-night minimum stay on all reservations. Some holiday and other peak season weekends require a 3- or 4-night minimum stay. See our rates calendars to view these dates. Online reservations in violation of a minimum night stay will not be processed.

PAYMENT:

At the time of reservation, 50% of the reservation will be charged to your credit card. The remainder is automatically charged to your card 10 days prior to your arrival. We do not accept personal checks. Credit cards are charged at the times stated above -- we do not "hold" cabins on a card without charging.

You will be asked to present this card at check in. If the owner of the credit card will not be present at check in, they will need to provide us a signed authorization to use their card, including a copy of both sides of the card. This may be faxed (865-774-0868), mailed or hand-delivered, provided we receive it by the time you check in.

To protect your health, all hot tubs are drained, cleaned and refilled after every checkout. An additional charge of $50.00 will be added to your reservation to cover this ($35.00 for second hot tubs).

All reservations will apply a $35.00 non-refundable damage waiver fee, in lieu of a damage deposit. See full reservation and rental agreement for details

Processing fees may be applied if a reservation is changed.

CANCELLATIONS:

Any cancelled reservation is subject to our no-refund policy. We offer cancellation insurance through CSA Travel Protection. In lieu of forfeiture, Eden Crest Vacation Rentals, Inc. at their discretion may offer the guest the option of rescheduling the reservation at a later date with the following rules applied:

1. The new reservation is at the published rate for the new dates
2. The cabin must be managed by Eden Crest Vacation Rentals, Inc.
3. The extended reservation change must be made no later than 30 days prior to the original date of arrival.
4. The change must be approved by the management of Eden Crest Cabin Rentals, Inc.
5. The guest must book the new reservation at the time of cancellation and the same cabin must be booked.

CHECK IN:

No person under the age of 21 will be allowed to check in. If anyone under 21 reserves a cabin without our knowledge, they will not be permitted to check in and will not receive a refund.

At check in we will need a copy of the credit card you used, as well as your drivers license. Your signature will be needed on our rental agreement and credit card authorization. Click here to review our reservation and rental agreement.

Check in time is no earlier than 4:00p.m. local time with no exceptions. No one can pick up a key or lock combination except the renter, unless prior arrangements have been made. All Guests who arrive after our office closes will be provided a map and key code to the cabin for pick up at the rental office on Wears Valley Road. Late arrivals will process their paperwork the following morning.

CHECK OUT:

Check out time is no later than 10:00 a.m. local time with no exceptions. An additional night stay will be charged for late checkouts.

PETS and SMOKING:

Pets are allowed only in designated pet-friendly cabins, subject to our pet policy and with payment of a non-refundable pet fee. Our pet policy applies if a pet is present in the cabin at any time during a reservation. Smoking is not permitted inside any Eden Crest cabin. Smoking outside or on the decks is permitted. Charges will be assessed based on damages for any deviation.

SIGNATURES:

Guest understands that this policy and the reservation confirmation must be signed and returned to our office within 72 hours of receipt of these documents, or your cabin selection will not be guaranteed. We cannot confirm dates and/or cabin selection until all signed paperwork is received.